Welcome to RVLD

RVLD shows you how AI engines talk about your brand and your products, and what to change to get recommended.

Your buyers no longer only search Google. They ask ChatGPT, Gemini, Perplexity, Claude and Google AI Mode what to buy, which brand to trust and where to get it. The answer names a few brands, in a certain order, with a certain tone.

That means visibility works differently now. RVLD shows you where your brand stands in AI answers, why, and what to do next.

What you will find in these docs

What RVLD measures

RVLD tracks how your brand shows up in AI answers with four core metrics. Each one has its own page with more detail.

How RVLD collects data

RVLD runs your prompts on the AI engines you choose, every day, and reads each answer in full. A prompt is a question a buyer would ask, not a keyword. For example:

1. 1Your prompts

   The questions your buyers ask AI, in any language.

2. 2Your engines

   Up to 3 of 9 AI engines, run every day.

3. 3Full answers

   Brands named, their order, the wording and the sources.

4. 4Your metrics

   Visibility, position, sentiment and share of voice over time.

Supported AI engines

RVLD supports 9 AI engines. Every plan tracks up to 3 of them, and you can add more as add-ons. See Plans and limits.

• ChatGPT
• Gemini
• Claude
• Perplexity
• Microsoft Copilot
• DeepSeek
• Google AI Overviews
• Google AI Mode
• Grok

How RVLD helps

Use RVLD to follow your AI visibility over time, see which competitors are gaining and find the sources that shape answers in your category.

• Track how often AI names your brand, day by day.
• Compare your brand with the competitors you add, including other names they go by.
• Find the sources AI trusts in your category, and the ones that never mention you.
• Read every answer in full, the way your buyers see it.
• Track your products, the prices AI quotes and the stores it sends shoppers to.
• Work through ranked actions, starting with the ones that matter most.
• Export to CSV, or connect RVLD to your tools through MCP and the API.

Quickstart

Set up your first project and see how AI talks about your brand.

Before you start

Have these ready. They take a few minutes to gather and make your first results much more useful.

• Your brand name and website
• The countries where you sell
• 3 to 5 competitors you lose sales to
• A list of questions your buyers ask, or use prompt suggestions

Set up in five steps

1. 1
   Create a project

   Add your brand name, website and the countries you sell in. See Create a project.

2. 2
   Add competitors

   Add the brands you compete with and the other names they go by. See Add competitors and aliases.

3. 3
   Add prompts

   Start with 20 to 30 real buyer questions. RVLD also suggests prompts written from your website. See Write your prompts.

4. 4
   Choose your AI engines

   Pick up to 3 of the 9 engines RVLD supports. See Choose your AI engines.

5. 5
   Read your first results

   RVLD runs your prompts every day. Your results appear after the first run.

What to look at first

• Visibility. How often AI names you, compared with your competitors.
• The full answers. Read a few for your most important prompts to see why you are named or not.
• Sources. The sites AI cites most in your category, and which ones never mention you.

How RVLD works

RVLD asks AI engines the questions your buyers ask, every day, and turns the answers into numbers you can act on.

The daily run

Each day, RVLD sends every tracked prompt in your project to the AI engines you chose, for each country you track. It saves the full answer every time.

What RVLD records from each answer

Brands named

Your brand, your competitors and any other brand the answer mentions.

Order

Where each brand appears in the answer.

Wording

The words used around each brand. This drives sentiment.

Sources

The websites the engine cites.

Hidden searches

The web searches the engine ran before it answered.

Products and prices

For shopping questions: the products named, the prices quoted and the stores linked.

From answers to metrics

RVLD combines the answers into metrics for each brand, engine, prompt, country and day: visibility, position, sentiment and share of voice.

Why results change from day to day

AI engines rarely give the same answer twice, even to the same question. That is why RVLD runs every prompt again each day. Look at the trend over a week or a month, not at a single day.

Plans and limits

Every plan includes the core features. Plans differ in how many prompts, projects and countries you can track.

Brand plans

Every plan includes unlimited users, prompts in any language, MCP integration, product tracking and priority actions. See full pricing.

Extra AI engines

Track more than 3 engines by adding them one at a time. Each extra engine costs $35 a month on Starter, $85 on Pro and $165 on Advanced. Enterprise pricing is custom.

Yearly billing

Pay yearly and save 20% on Starter, Pro and Advanced.

Agency plans

Agencies have their own plans with client projects, pitch projects and client reporting. See Agency workspace and agency pricing.

Create a project

A project is one brand, tracked in the countries you choose.

What a project is

Each project holds one brand with its competitors, prompts and AI engines. Agencies create one project per client brand.

Set up a project

1. 1
   Add your brand

   Enter your brand name and website. RVLD uses your website to suggest prompts.

2. 2
   Pick your countries

   Choose where you sell, up to your plan limit.

3. 3
   Add competitors

   The brands you want to compare with. See Add competitors and aliases.

4. 4
   Add prompts

   Write your own or start from suggestions. See Write your prompts.

5. 5
   Choose AI engines

   Up to 3 of 9. See Choose your AI engines.

Limits by plan

Pause a project

On Pro and above, you can pause a project to stop new runs. Its history stays in your account.

Write your prompts

Prompts are the questions your buyers ask AI. Good prompts give you data that matches real buying decisions.

Questions, not keywords

People talk to AI in full sentences. Write prompts the way a buyer would type them.

Mix branded and non-branded prompts

Branded

Mention your brand, such as “is Ambr oud long lasting?”. They show how AI describes you.

Non-branded

Do not mention any brand, such as “long lasting oud for summer”. They show whether AI recommends you to new buyers.

Add real detail

The details buyers add change which brands AI recommends. Include them where they matter:

• City or country
• Budget or price range
• Occasion, such as a gift
• Delivery, payment or other needs

Use prompt suggestions

RVLD writes prompt suggestions from your website. Keep the ones your buyers would really ask, and edit or delete the rest.

Prompts in any language

Write prompts in the language your buyers use. Each language version counts as its own prompt. See Countries and languages.

How many prompts

Starter includes 50 tracked prompts, Pro 150 and Advanced 350. Enterprise is custom.

Tags and intent

Tags group your prompts, so you can see where you win and where you lose.

Intent tags

Each prompt gets an intent tag based on what the buyer is trying to do.

Informational

The buyer is learning, such as “how long does oud oil last?”.

Commercial

The buyer is comparing options, such as “best oud brands in Saudi Arabia”.

Transactional

The buyer is ready to buy, such as “where to buy authentic oud oil in Riyadh”.

Branded and non-branded tags

Prompts that mention your brand are tagged branded. All others are non-branded. Most brands do well on branded prompts. Non-branded prompts show how you do with new buyers.

Topics

Group prompts into topics, such as a product line or category. For example: Oud oils, Gift sets and Home scents.

Use tags in your results

Filter your results by intent, branded or non-branded, and topic to see your visibility for each group.

Add competitors and aliases

Competitors let you compare your visibility with the brands AI recommends instead of you.

Who to add

• Brands you lose sales to
• Brands that show up in your AI answers. Check the full answers to find them
• Retailers or marketplaces, if they compete for the same questions

Add aliases

AI does not always write a brand name the same way. Add other spellings, short names and names in other languages, so every mention counts.

What you get

RVLD tracks every competitor on the same prompts and engines as your brand, with the same metrics: visibility, position, sentiment and share of voice.

Choose your AI engines

Pick the AI engines your buyers use. Every plan tracks up to 3 of the 9 RVLD supports.

Supported engines

• ChatGPT
• Gemini
• Claude
• Perplexity
• Microsoft Copilot
• DeepSeek
• Google AI Overviews
• Google AI Mode
• Grok

How to choose

• Pick the engines your buyers use most.
• Google AI Overviews and Google AI Mode appear inside Google search, so they reach people who still start on Google.
• Not sure? Ask your customers which AI tools they use when they shop.

Add more engines

Add engines one at a time on top of the 3 in your plan: $35 a month each on Starter, $85 on Pro and $165 on Advanced. See Plans and limits.

How often engines run

Every engine runs your prompts daily. Enterprise plans can also run weekly.

Countries and languages

Track your brand in every market you sell in, in the language your buyers use.

Countries

RVLD runs your prompts for each country in your project. The number of countries per project depends on your plan.

Languages

RVLD supports prompts in any language, on every plan, at no extra cost. Answers are read in the language they are written in, so brand names and sentiment are picked up correctly.

Each language version of a question counts as its own prompt.

Overview dashboard

The overview shows where your brand stands in AI answers at a glance.

The summary

At the top, a short summary tells you where you rank and what to focus on. For example: “You're #2 in AI visibility. Only Oudhaus is named more often.”

Key numbers

Visibility

How often AI names your brand.

Sentiment

How AI describes your brand, from 0 to 100.

Position

Where you appear when named.

Share of voice

Your share of all brand mentions.

Strongest engine

The engine where you rank best.

Brand insights

A chart of how your visibility, sentiment or position change over time, next to a competitor. Hover any day to see the value and the top source that day.

This week's movers

The prompts where your position changed this week, such as a move from #3 to #1, a new placement or a drop out.

Filters

Filter the overview by brand, date range and AI engine.

Read the full answers

Every metric comes from real AI answers. Read them to see why your numbers move.

What you see for each answer

• The prompt and the AI engine
• The full answer, in its original language
• The brands named and their order, with yours highlighted
• The sources the engine cited
• The hidden searches the engine ran before it answered

Hidden searches

Many AI engines search the web before they answer. RVLD shows those searches, so you can see what the engine was looking for and which pages it found.

How to use the answers

• See why a competitor is named above you
• Find the words AI uses to describe you
• Spot wrong facts or old prices
• Find sources worth targeting

Sources

Sources are the websites AI engines cite in their answers. They shape what AI says about you.

The sources table

Domain

The website AI cited.

Type

What kind of site it is, such as Forum, Reviews, Competitor or You.

Used

The share of answers in your category that cite this site.

Avg. citations

How many times the site is cited per answer, on average.

Your best opportunities

Sites AI cites often that never mention your brand are usually your best opportunities. Getting mentioned there can change what AI says about you.

• Join the discussion on forums AI cites
• Get listed on review sites and gift guides
• Keep your own pages accurate, since AI cites them too

Reports and CSV exports

Share your AI visibility with your team or take the data into your own tools.

Competitive quadrant

The quadrant places every brand by visibility and sentiment. Two lines split it at the category averages:

Leaders

Above average on visibility and sentiment.

Niche

Well liked, but named less often.

Controversial

Named often, but described less well.

Laggards

Below average on both.

CSV exports

Export your data by date, engine and metric to CSV, then build reports in the tools you already use.

API and MCP

To automate reporting, pull your data through the API or use it inside AI assistants with the MCP server.

Client reporting

Agencies can share dashboards and send automated reports to clients. See Client reporting.

Visibility

Visibility is how often AI names your brand across the prompts you track.

How it is calculated

How to read it

• Compare it with your competitors, not with 100%. In most categories, no brand is named in every answer.
• Filter by engine, country and tag to see where you are strong and where you are missing.
• Look at the trend over weeks, not a single day.

How to improve it

• Get mentioned on the sources AI cites in your category. See Sources.
• Answer your buyers' questions clearly on your own website.
• Work through your actions, starting with high impact.

Position

Position is where your brand appears in an answer when AI names it.

How it is calculated

How to read it

• Lower is better. #1 means AI names you first.
• Position only counts answers that name you, so always read it next to visibility.
• Buyers read the first recommendations most closely, so moving from #3 to #1 matters.

Sentiment

Sentiment shows how AI describes your brand, scored from 0 to 100.

How it is scored

RVLD reads the words around your brand in each answer. Positive words raise the score and negative words lower it. Your sentiment is the average across all answers that name you.

Read the phrases

RVLD highlights the phrases that praise or criticize you, so you can see exactly why your score moved.

How to improve it

• Fix wrong facts at the source, such as an old review or a wrong price.
• Make your strengths easy to find on your website and product pages.
• Respond to recurring complaints in the places AI cites.

Share of voice

Share of voice is your share of all brand mentions in your category.

How it is calculated

Share of voice vs visibility

Visibility tells you how often you are named at all. Share of voice tells you how much of the conversation is yours. One answer can name several brands, so a brand can be visible often and still have a small share of voice.

Mentions and citations

Mentions count when AI names you. Citations count when AI uses your website as a source.

Definitions

Mentions

The number of answers that name your brand or one of its aliases.

Citations

The share of answers with sources that cite your own website.

Why you need both

You can be cited without being named, and named without being cited. When AI cites your page but recommends another brand, it trusts your content but not your brand yet. That is a gap worth closing.

Win rate

Win rate is how often AI recommends your product first in a shopping answer.

How it is calculated

Where you see it

Win rate appears in your product list, in each product's view and for each category. See Product metrics.

Actions

Actions are clear next steps for your content, PR and product teams, ranked by impact.

What an action shows

Priority

High or Medium, based on how much the change can move your results.

What to do

One clear task, such as “Answer questions on perfume-forum.example”.

Why

The evidence behind it, such as how often a site is cited in your category.

Expected gain

For product actions, the visibility points you can expect to win back.

Common actions

• Join the discussion on forums AI cites often
• Get listed on review sites and gift guides
• Add missing details to product pages, such as how long a perfume lasts
• Fix wrong prices on marketplaces
• Restock products that dropped out of answers

Work through your actions

Start with high-priority actions. Then watch the related prompts over the next weeks to see the effect.

Shopping overview

Shopping tracks your products in AI shopping answers: which ones AI recommends, the price it quotes and where it sends shoppers.

What you can track

• Product visibility and win rate
• How many AI answers each product appears in
• The price AI quotes, next to your catalog price
• Where AI sends shoppers to buy
• Products gaining or losing ground each week
• The attributes AI uses to compare products

Shopping prompts

Shopping answers come from buying questions, such as:

RVLD matches each of your products to the questions shoppers ask in its category.

Get started

First, connect your catalog.

Connect your catalog

Bring your products into RVLD from your store or a spreadsheet.

Ways to connect

Shopify, Salla or Zid

Add your store link. Our agents crawl your catalog: every product, price and category.

Excel

Upload a file with one product per row.

What RVLD reads

• Product name
• Category
• Price
• Product page

When your data arrives

Your first product data arrives in about 30 minutes. After that, RVLD updates it every day.

Product metrics

Every product gets its own numbers, updated daily.

Metrics for each product

AI visibility

The share of shopping answers in its category that name the product.

Win rate

How often AI recommends it first.

Appearances

How many AI answers it appeared in this month.

AI price

The price AI quotes, compared with your catalog price.

Where AI sends shoppers

The stores and marketplaces AI links to, and how often.

Prompts

The questions that bring the product up, and its rank on each engine.

Gainers and losers

Each week, RVLD lists the products that gained or lost AI placements, with the reason behind each move.

Price checks

AI engines often quote old or wrong prices. Price checks catch them.

How price checks work

For each product, RVLD compares the price each engine quotes with your catalog price. When they differ, the product is flagged and RVLD shows the page the price came from.

Statuses

Matches

AI quotes your catalog price.

Lower or higher

AI quotes a different price, for example “SAR 71 lower”.

Not quoted

No engine shows a price for this product yet.

Fix a wrong price

• Update the listing the price came from, such as a marketplace or review site
• Show the price clearly on your own product page
• Check the product again after the next daily run

Comparison gaps

Comparison gaps show the attributes AI uses to compare products, and where your product pages fall short.

Attributes

For each category, RVLD lists the attributes AI mentions most when it compares products, and how often. In oud gift sets, for example: lasts all day, under SAR 500, same-day delivery, gift-ready box and verified reviews.

Gaps

A gap is an attribute AI links to a competitor but not to you. For example, Oudhaus says “gift-ready box” on every product page and Ambr does not, so AI gives that point to Oudhaus.

Close a gap

• Add the attribute to your product titles and descriptions, in plain words
• Use the same wording on marketplaces and your own store
• Check the category again after a few daily runs

Agency workspace

Agency plans let you run AI visibility for every client from one account.

What agencies get

• A project for each client brand
• Pitch projects to win new clients
• Shareable dashboards and automated client reporting
• Unlimited client users
• One invoice for every client

Agency plans

See full agency pricing.

Client projects

Each client brand is one project, with its own prompts, competitors and engines.

Set up a client

A client project works like any project. See Create a project, then add the client's competitors and prompts.

Give clients access

Every agency plan includes unlimited client users, so clients can see their own results at no extra cost.

Limits by plan

Pause a client project

On Growth and above, you can pause a client project and keep its history.

Pitch projects

Show a prospect what AI says about them before they sign.

How pitch projects work

1. 1
   Create a pitch

   Add the prospect's brand and a few competitors.

2. 2
   Add prompts

   Use the questions their buyers ask, up to your plan's limit per pitch.

3. 3
   Track for 7 days

   RVLD runs the prompts daily for a week.

4. 4
   Share the results

   Show the prospect where they stand and who AI recommends instead.

5. 5
   Convert when you win

   Turn the pitch into a paid client project.

Limits by plan

Client reporting

Keep clients up to date without building reports by hand.

Reporting tools

Shareable dashboard

A link your client can open to see their results.

Automated client reporting

Reports sent to each client on a schedule.

Custom CSV exports

The exact data each client needs, ready for their own tools.

All three are included on every agency plan.

MCP server

Use your RVLD data inside the AI assistants your team already uses.

What MCP is

The Model Context Protocol (MCP) is an open standard that lets AI assistants connect to other tools. With the RVLD MCP server, an assistant can read your RVLD data and answer questions about it.

What you can ask

• Which sources does ChatGPT cite most in our category?
• Which prompts did we drop out of on Perplexity?
• How does our sentiment compare with Oudhaus this month?

Availability

MCP integration is included on every plan.

Connect

Add RVLD as an MCP server in any assistant that supports MCP. If you need help, contact support.

API introduction

Pull your RVLD data into your own dashboards, data warehouse and workflows.

Availability

API access is included on Pro, Advanced and Enterprise, and on the Growth, Scale and Comprehensive agency plans.

What you can pull

Your brand metrics, such as visibility, sentiment and position, for the brands, engines and dates you track.

Example response

JSON{
  "brand": "Ambr",
  "visibility": 0.47,
  "sentiment": 84,
  "position": 2.4
}

Every request needs an API key. See API authentication.

API authentication

Every API request is authenticated with your API key.

Your API key

Create an API key in your RVLD account and send it with every request.

Keep your key safe

• Treat your key like a password. Anyone with it can read your data.
• Never put it in front-end code or a public repository.
• If a key is exposed, contact support and we will replace it.

Team and users

Every plan includes unlimited users, so your whole team sees the same data.

Invite your team

Invite teammates by email. There is no extra cost per user.

Agencies

Agency plans include unlimited client users, so each client can see their own results.

Single sign-on

Enterprise plans can sign in with your company's identity provider. See SSO and SAML.

SSO and SAML

Enterprise teams can sign in to RVLD through their company's identity provider.

Availability

SSO with SAML is included on Enterprise plans.

Set it up

Contact your RVLD account team. We will help you connect your identity provider.

Billing

Plans are billed monthly or yearly, in US dollars.

Monthly or yearly

Pay monthly, or pay yearly and save 20% on Starter, Pro and Advanced.

Add-ons

Extra AI engines are billed monthly, per engine. See Plans and limits.

Agencies

Agency plans include consolidated billing: one invoice for every client.

Change your plan

To upgrade, downgrade or cancel, contact support.